SMS Terms
How CMPLX Detailing text messaging works, and how to opt in or out.
Our texting program
CMPLX Detailing LLC sends text messages from (470) 622-8797. There are two separate programs, and each one is optional:
| Program | What you’ll get | How often |
|---|---|---|
| Service texts | Replies to your request, quotes, scheduling, appointment reminders and follow-ups about your service. | Varies. Usually a few messages per quote or appointment. |
| Promotional texts | Occasional offers and specials. | Up to 4 per month. |
How you opt in
- On our booking request form, by answering Yes to the appointment-texts question, the promotional-texts question, or both. Each question is optional, nothing is pre-selected, and you can send a request without answering Yes.
- By texting us first: we’ll reply to your message about your request.
When you request an appointment on our booking form, we review it and confirm the time ourselves. We text you about it only if you answered Yes to appointment texts; otherwise we call or email. Answering No, or not answering, is never treated as a Yes.
We don’t send a text to ask for your consent, and we don’t text anyone who hasn’t opted in or texted us first. Consent to receive texts is not a condition of purchase.
Opting out: STOP
Reply STOP to any message to stop all texts from us. We’ll send one message confirming you’re unsubscribed and nothing after that. Reply START to receive service texts again. Promotional texts need the promotional box checked again.
Help: HELP
Reply HELP for help, or contact us at cmplxdetailing@gmail.com or (412) 923-9760.
Cost
Message and data rates may apply. Check your mobile plan for details.
Who writes our texts
Some messages are drafted with the help of an AI assistant. A person at CMPLX reviews and approves every text before it’s sent on behalf of CMPLX Detailing.
Privacy
We do not sell, rent or share your mobile phone number or your text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except the service providers that deliver our messages on our behalf. See our Privacy Policy.
Consent records
We keep a record of your texting choices (what you agreed to, the wording shown, when and where) and of any opt-out, for at least 5 years, so we can honor your choices.
Other terms
Carriers are not liable for delayed or undelivered messages. We text only at reasonable hours. You must be the account holder or authorized user of the number you provide.