Questions,
answered
Everything you need to know about mobile detailing with CMPLX.
Mobile Service
Do you come to me?
Yes. We’re fully mobile and detail at your home or workplace in Buford, Braselton and surrounding Northeast Georgia.
What areas do you serve?
Buford, Braselton and surrounding Northeast Georgia. If you’re not sure you’re in our area, ask us before booking.
Do I need to provide water or electricity?
Usually not. We bring our own professional equipment, water and power to most appointments. Depending on the vehicle, the service or the scope of work, we may occasionally need access to your water supply. If so, we’ll let you know before your appointment.
Where can you work on my vehicle?
Somewhere safe and legal with room to walk around the vehicle, such as a driveway or a parking space you have permission to use. If you live in an HOA or apartment, or we’re at your workplace, please make sure detailing is allowed there.
Booking & Scheduling
How do I book?
Choose your vehicle size and package on our Book Now page, then pick a time in our scheduling system. Your appointment is confirmed when you receive a confirmation.
How long does a detail take?
About 40–50 minutes for an exterior refresh, 1–2 hours for a deep interior and 2½–3½ hours for a full vehicle reset, depending on size and condition.
Do you take a deposit?
No deposit for our standard detailing packages. Paint correction and ceramic coating may need a deposit, which we quote individually and agree with you in writing before booking.
How do I cancel or reschedule?
Call (412) 923-9760 or email cmplxdetailing@gmail.com. Please give us at least 24 hours’ notice. There’s no automatic cancellation fee: a fee applies only if it was disclosed and agreed in writing before booking.
What happens if it rains?
If the weather makes it unsafe or would affect the results, we’ll contact you to reschedule. If conditions make detailing unsafe, you can reschedule without penalty.
How do I pay?
Standard detailing is paid when the service is complete. We accept cash, Cash App, Zelle, Apple Pay, and credit or debit cards (tap to pay or swipe). Cash App and Zelle are paid directly to us; there’s no online checkout on this website. Paint correction and ceramic coating may have separately agreed deposit and payment terms.
Preparing Your Vehicle
How should I prepare?
Remove valuables and personal items, make sure we can get to the vehicle (and the keys), and tell us about any problem areas such as stains, pet hair or warning lights.
Do I need to be home?
We’ll need access to the vehicle and keys at the start and a quick check-in. You don’t need to stay for the whole appointment. Just make sure we can reach the vehicle at the start, and meet us (or arrange a handoff) at the end so we can walk through the results and return the keys.
Will you note existing damage?
Yes. We do a walk-around before we start and point out existing scratches, chips, stains or damage so we’re on the same page.
Services & Results
Is ceramic spray protection the same as a ceramic coating?
No. Our 6-Month Ceramic Spray Protection ($70) is a spray-applied protectant added to a detail. It adds gloss and water beading and is designed to last up to about six months, depending on weather, washing and storage. A professional ceramic coating is a separate, more durable service that needs paint preparation, and it’s quoted individually after we inspect your vehicle.
What’s the difference between paint correction and ceramic coating?
Paint correction is machine polishing that reduces swirls, light scratches and haze. Ceramic coating is a protective layer applied after the paint is prepared. Both are quoted after we see your vehicle.
Can every scratch or stain be removed?
No. Deep scratches, chips, permanent stains and worn materials may improve but not disappear. We’ll tell you what to expect before we start.
Will the price change?
Prices are starting prices for vehicles in typical condition. If your vehicle needs more, we tell you the price and get your OK before doing extra work.
Do you offer a warranty or guarantee?
If you’re not happy with part of the service, tell us within 48 hours, with photos if you can. We’ll arrange a look at the vehicle and, where we fell short, redo that area at no charge or agree a fair resolution with you. This doesn’t limit any rights you have under law. Any coating warranty is only what’s written in your coating job agreement.
Texts & Privacy
Will you text me?
Only if you choose to. Appointment texts and promotional texts are separate, optional choices and nothing is pre-checked. Reply STOP to any text to opt out, or HELP for help. See our SMS Terms.
Do you sell my information?
No. See our Privacy Policy for what we collect and who helps us run the business.
Do you use AI?
An AI assistant helps us organize requests and draft replies. A person at CMPLX reviews and approves every text before it’s sent.