Privacy Policy
How CMPLX Detailing collects, uses and protects your information.
Who we are
CMPLX Detailing LLC (“CMPLX”, “we”, “us”) is a mobile automotive detailing business serving Buford, Braselton and surrounding Northeast Georgia. This policy explains what personal information we collect through our website, phone, text and email, how we use it, and the choices you have. Contact: cmplxdetailing@gmail.com · (412) 923-9760.
Information we collect
Information you give us
- Contact details: name, mobile number, email address.
- Service details: service address or city/ZIP, vehicle year/make/model, the service you want, vehicle condition, photos you send, and scheduling preferences.
- Messages: what you write to us by form, text, email or phone.
- Texting and email choices: how you answered each optional question (Yes, No or no answer), the exact wording shown, and when and where you answered.
- Payment records: amounts and invoices. Card and Apple Pay payments are processed by Square; Cash App and Zelle payments go through those services. We do not store full card numbers.
Information collected automatically
- When you submit a form: IP address, browser type and submission time. We use these to prevent fraud and to keep a record of consent.
- When you browse: cookies and similar technologies set by our website host. See our Cookie Policy.
Information from others
If someone refers you, or you contact us through a platform such as Nextdoor, Google or Instagram, we receive what you or that platform share with us.
How we use it
- To answer your questions, give quotes, schedule and perform services, and send invoices.
- To send appointment messages and follow-ups by the method you choose.
- To send promotional texts only if you separately opted in to them.
- To protect against fraud and misuse, such as forms submitted with someone else’s number.
- To keep records required for our business, taxes and legal obligations, including proof of texting consent and opt-outs.
AI-assisted communication
Our business assistant, Jen, is software we run that uses AI to help organize requests and draft replies. To write those drafts, your messages and request details are sent to OpenAI, our only AI service provider that receives customer information. A person at CMPLX reviews and approves every text message before it is sent. We don’t use AI to make decisions that have legal or similarly significant effects on you.
Text messaging
Texting is optional. Appointment/service texts and promotional texts are separate choices, and the boxes on our forms are never pre-checked. Reply STOP to opt out, HELP for help. See our SMS Terms.
We do not sell, rent or share your mobile phone number or your text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except the service providers that deliver our messages on our behalf.
Who we share it with
We don’t sell your personal information and don’t share it for targeted advertising. We share it only with service providers that help us run the business, under their terms, and only as needed for that purpose:
| Provider | What it does for us |
|---|---|
| Squarespace | Hosts this website and its forms; sets the cookies described in our Cookie Policy. |
| Jobber | Customer records, requests, quotes, online booking, scheduling, invoices and job history. Jobber also sends some messages for us, such as request receipts and booking confirmations by email or text. |
| Square | Processes card and Apple Pay payments taken in person (tap to pay or swipe). |
| Twilio | Delivers our text messages, if you choose to receive texts. |
| OpenAI | AI service that helps us read requests and draft replies. A person reviews every text before it’s sent. |
| Fly.io | Hosts our business assistant software, where requests, messages and texting-consent records are stored. |
| Telegram | Internal notifications to our owners about new requests and draft replies. |
| Google (Gmail) | Our business email. |
| Backup storage | Encrypted backups of our business assistant’s data. Stored with Backblaze (B2 cloud storage). Each backup is encrypted on our server before it’s uploaded. |
We may also disclose information if required by law, to protect our rights or safety, or as part of a sale or transfer of the business.
Payments
We don’t store full payment card numbers in our own systems, including our business assistant. Card payments, if accepted, are handled by our payment processor. We accept cash, Cash App, Zelle, Apple Pay, and credit or debit cards (tap to pay or swipe). Card and Apple Pay payments are processed by Square, and Cash App and Zelle payments by those services, each under its own privacy policy.
How long we keep it
Customer records in Jobber
- Contact details, vehicles, service addresses, requests, quotes, jobs and invoices: kept until we delete them, as needed for our business and tax records. Jobber doesn’t delete them automatically, and we haven’t set a fixed deletion schedule.
Payment records
- Invoices and payment status are recorded in Jobber and kept with your customer record.
- Card and Apple Pay transactions are held by Square, and Cash App and Zelle payments by those services, under their own policies. We don’t store full card numbers.
Our business assistant (Jen)
- Text of message conversations: deleted after 365 days.
- Requests that never confirmed texting: message text removed after 30 days.
- Records of texting consent and opt-outs: kept at least 5 years, so we can honor opt-outs and show consent.
Encrypted backups
- Our assistant’s data is backed up every 6 hours. Each backup is encrypted on our server; the server keeps the 14 most recent, and our hosting provider keeps its own disk snapshots for 14 days.
- Encrypted copies are also stored off-site with Backblaze. They’re currently kept until we delete them; no automatic expiry is set.
- Information deleted from our systems can remain in these backups until they’re replaced or expire.
Website
- Analytics: per our host’s settings (see Cookie Policy).
How we protect it
We use reputable providers, encrypted connections (HTTPS), encrypted backups and limited access for the people who need it. No system is perfectly secure. If a breach affects your personal information, we’ll notify you as required by Georgia law.
Your choices and privacy requests
You can ask us to:
- tell you what personal information we have about you;
- correct it;
- delete it (we may keep what the law requires, plus a record of opt-outs so we don’t contact you again);
- stop marketing texts or emails, or all texts (reply STOP).
How to make a request: email cmplxdetailing@gmail.com with “Privacy request” in the subject, or call (412) 923-9760. We’ll confirm your identity, usually by checking the phone number or email we have for you, and respond within 30 calendar days, or sooner if the law requires. We won’t treat you differently for making a request.
Georgia does not currently have a comprehensive consumer privacy law. We offer these choices voluntarily.
Children
Our services are for adults. We don’t knowingly collect information from children under 13. If you think a child has given us information, contact us and we’ll delete it.
Changes to this policy
We’ll post updates here with a new “last updated” date. If changes are significant, we’ll tell customers by email or another appropriate method.